Technical Support Engineer


For our Client, a global leader in the online comparison market, whose goal is to simplify decision-making and connect customers with valuable brands, we are looking for a highly motivated Technical Support Engineer to join the growing Technical Support team and be a part of the R&D department.

Tech Stack:  
Extensive knowledge of SQL scripting
(RedShift, Mysql,Athena, MongoDB),
Knowledge in web:  HTML, CSS,JavaScript etc.,
AWS, microservices on Docker, Kubernetes, and BigData, ticketing tool - Jira

Team: 2 people

B2B contract,
up to 15 000 PLN/month - 9 hours working day (The salary Includes 26 days of paid leave).

Remuneration for on-call:
week: 100 PLN/night
weekend: 200 PLN/day


- E2E ownership on Technical Support tickets - Investigate, Find and Solve Root Cause.

- Managing Production Incidents on our websites and internal infrastructure - Identify issues severity and impact from a Technical and business aspects. Own issue till resolution and report progress to relevant users and stakeholders.

- Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status.

- On-Call readiness during offline-hours supporting priority production Incidents.


- 2+ years’ experience in Tier 2-3 technical support roles.

- Extensive knowledge of SQL scripting (RedShift, Mysql,Athena, MongoDB).

- Strong ability to take ownership from initial report and follow through until full resolution and customer satisfaction.

- Knowledge in web technologies: HTML, CSS, JS etc.  

- Basic knowledge of troubleshooting performance issues in distributed microservices environment.

- English fluency (Written and Spoken).

- Passion for support and helping others.

- Proven record of working in a highly pressured multi-tasking environment and working independently.


- Experience with Monitoring/logging tools (Such as Datadog, Grafana, Kibana, Cloudwatch).

- Familiar with Google Adwords/Analytics.

- Experience with ETL and BI tools such as Tableau.


- Location: 100% remote.

- Development budget 2000,- pln net/year.

- Financing of Oracle and Microsoft certifications.

- Experienced team with great know-how.

- Medical care, sports card and life insurance.

- Internal technical training (and more).

- Flat structure, good atmosphere.

- Innovative integration trip programs.

We contact each Candidate and always give feedback! Meet us and join #DecertoTeam!


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Administratorem danych osobowych jest DECERTO Sp. z o.o. z siedzibą w Warszawie (02-675) ul. Wołoska 5.

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