This system is the main tool of insurance agent’s work. Its task is to minimize and automatize operations, which in the ends implifies agent’s work. Thanks to that, he can focus on customer service more extensively. The agent who is not well-experienced yet will be guided by the system through the process of sale. The system will provide the agent with all the essential information needed step-by-step. The solution consists of many modules which can be also ordered individually. Depending on insurers’ needs, it can be one module dealing with sales’ process or extensive all-in-one solution containing many modules.
One of them is maximum process automation.While the system is programming service and sale processes, it also automatizes them everywhere where it is possible. In other cases, it minimizes the amount of activities which normally the agent has to do. Thanks to that, the agent can focus more on customer service. As a result, applications or policies automatically go to the central system.
The second benefit is intuitiveness and providing agent with assistance. The application guides the agent through all the steps in the sale process. That way even an agent who is not yet well-experienced, is able to easily present the offer to the client and all the information needed is always at hand.
A possibility to calculate insurance premium instantly. The system calculates the premium within less than a second which enables to control all the parameters affecting premium and the way the results are presented online.
Many additional tools which make agent’s work more effortless and serve as a competitive advantage on the market, such as: communication with the headquarters or internal knowledge base.
Sales reports which are made automatically and are accessible to the managers in headquarters. The system accumulates all the data representing sales results subdivided into: products, regions, branches and time periods. Therefore the manager may display sales results combined with sales forecast.
360 customer view which enables collecting all the client’s data and purchased services in one place.In case of a client contacting the agent, all the information about him are swiftly accessible to the agent. This way the customer service will be more efficient and the conversation will take less time.
The application delivers the highest possible quality of data. Due to the fact of using a great number of dictionaries and also because of automation, the system stores data in remarkably high quality.
A number of sales modules are available for various insurance types. They can be freely combined to fit your business:
We configure the system to follow the steps in our client’s sales path, tailoring the graphic interface according to your company’s guidelines and color schemes. We place great emphasis on ergonomics, UX and data speed. Certain fields are autovalidated, and values for others are suggested as data is entered. Our Hyperon module allows us to construct an agent portal for even the most complex insurance or financial product, and then efficiently manage its business logic.
Because we understand how agents work in the real world, our systems allow inputs to be interrupted at any point, and then resumed whenever convenient. Saved calculations and product offers can be accessed, verified and edited at any time.
During the premium calculation process, the system can communicate with other systems, including the client portal, allowing data verification. Pricing is adjusted dynamically based on data including information provided by the client.
We also support cross-selling by suggesting other products that clients may be interested in based on their data. The portal generates product recommendations based on the client’s preferences and demographic data. Within the needs analysis framework we integrate any questions regarding financial products required by federal or state law.
The system makes agents’ work more efficient by providing contextual awareness and visual summaries of client information, e.g. number of policies to be renewed, anniversaries of life policies, new claims; it also alerts the agent in the case of late payments. The portal also provides information on sales leads and interfaces with calendar applications including Outlook.
Agents live and die by their commissions. They can check them on our platform in real time, anytime. The system also enables generation of electronic invoices and tracks all communication between the agent and the head office. It can be set up to handle different terms for different agents, and to give supervisors in agencies access to more than one agent’s data.
At the head office level, the platform offers sales reports and an analytics model, presenting aggregate data as well as the ability to drill down to a single agent or product. Charts and data ranges are customized according to your sales processes and reporting policies.
Because we know renewals are the key to any insurance business, our system offers a range of features designed to keep clients coming back. This includes automated e-mails and text messages, as well as notifications and reminders to the agent.
The portal includes a claim registration system which receives clients’ claim forms and verifies their coverage. To help agents maintain their relationships with the client, the platform includes a tool for comprehensive post-sale service including amendments to the insurance contract. Putting these tools in the agent’s hands helps reduce the need for involvement from the insurer’s support staff.