The Role of Low-Code Insurance Solutions in Developing Custom Software

The insurance industry is undergoing a massive digital transformation. Insurance companies are under pressure to deliver faster, more personalized, and more efficient services to policyholders. Today, personalized services are a key expectation, as customers seek tailored insurance products and experiences. Traditional IT development often struggles to keep pace with these demands, which is why low-code platforms have emerged as a game-changer.

In this article, we explore how low-code platforms empower insurance carriers to build custom software solutionsquickly and effectively and how technology partners like Decerto help carriers maximize these benefits.

Why Insurance Needs Agility in Software Development

Insurance is a highly regulated and competitive industry, where carriers must continuously adapt to rapidly changing customer expectations, evolving compliance requirements, the constraints of legacy system limitations, and the constant pressure to innovate while reducing operational costs. To remain agile and competitive in such a dynamic environment, the insurance business cannot afford to rely on outdated approaches.

Traditional insurance software development often requires months or even years before solutions are delivered, creating significant delays that directly impact customer satisfaction and profitability. For an industry in which speed to market plays a crucial role in long-term success, this traditional approach is no longer sufficient.

This is precisely where low-code development emerges as a crucial enabler, allowing carriers to innovate faster, respond more effectively to regulatory and market changes, and deliver value to both policyholders and agents without the burden of extended development cycles.

What Are Low-Code Platforms?

Low-code platforms enable insurance companies to rapidly create custom solutions and automate decision-making processes without the need to write complex code from scratch. This approach allows both IT teams and business users to collaborate on designing, testing, and deploying insurance applications while integrating existing systems and maintaining full regulatory compliance. Solutions like Higson - Business Rules Engine allow carriers to manage business logic externally, accelerating deployments and enabling quick updates to underwriting rules, premium calculations, and claims processes without having to rebuild the entire software.

For carriers, this means:

Faster deployment of policy management systems
Easier integration with claims management software
Ability to customize portals for agents, brokers, and policyholders
Accelerated app development for insurance-specific applications
Reduced reliance on large in-house IT teams

Benefits of Low-Code Development for Insurance Carriers

1. Faster Time-to-Market

With low-code platforms, carriers can launch new digital products and services in weeks instead of months. These platforms help automate tasks and reduce manual processes, enabling faster time-to-market. This agility allows them to respond quickly to regulatory updates or emerging customer needs.

2. Seamless Legacy Integration

Most carriers still rely on legacy systems, specifically legacy insurance systems, that are difficult to replace. Low-code platforms act as a bridge between old and new technologies, enabling gradual modernization without massive disruptions.

3. Personalized Customer Experiences

Low-code solutions allow carriers to design custom portals that improve engagement for both agents and policyholders. By leveraging low-code platforms, insurers can focus on enhancing customer experience and improve customer service through the delivery of more personalized services tailored to individual needs. For example, Decerto’s Agent Portal can be extended with low-code to provide real-time policy updates, self-service claims, and tailored dashboards.

4. Cost Efficiency

By reducing the need for large-scale coding projects, carriers can optimize their IT budgets while still innovating. Low-code platforms help achieve operational efficiency and streamline processes, leading to significant cost savings. This makes low-code an attractive choice for organizations under pressure to cut costs.

5. Empowering Business Users

Low-code platforms empower business analysts and non-technical users to contribute to application development. This reduces bottlenecks and ensures solutions meet real business needs.

By involving business users in the development process, organizations can create applications that are more closely aligned with client needs, resulting in higher client satisfaction.

Use Cases of Low-Code in Insurance

Low-code platforms are already transforming how carriers deliver services. Some common applications include:

Claims Management - Automating workflows, approvals, documentation, and streamlining the entire claims process.
Claims Processing - Enhancing efficiency and accuracy in handling claims, including claims processes and fraud detection.
Claim Management - Customizing and optimizing the management of insurance claims for better customer service.
Policy Administration - Streamlining issuance, renewals, and adjustments as part of broader insurance processes.
Customer Portals - Creating self-service platforms for policyholders, integrating customer data and document management.
Agent Portals - Providing sales teams, insurance agencies, and insurance agency staff with tools to manage leads, policies, and commissions.
Regulatory Compliance - Building applications that monitor and ensure compliance with local and federal laws.
Data Entry & Data Management - Automating manual data entry, improving data accuracy, and enabling robust data management for insurance operations.
Insurance Software & Custom Insurance Software - Developing tailored solutions and custom insurance software to fit unique business needs and existing systems.
Insurance Solution & Insurance Solutions - Implementing specialized insurance solutions for policy management, underwriting, and claims processing.
No Code Insurance Platforms, No Code Solutions & No Code Platforms - Leveraging no code insurance platforms and no code solutions to enable insurers to rapidly deploy and customize applications.
Mobile App & Mobile Apps - Creating innovative mobile apps for customer engagement and operational efficiency.
App Development - Accelerating app development for insurance businesses and insurance agencies.
Analytics Tools & Data Analytics - Utilizing analytics tools and data analytics for risk assessment, customer insights, and improved decision-making.
Risk Assessment & Risk Management - Integrating risk assessment and risk management tools to optimize insurance operations.
Document Management - Streamlining document management for compliance and operational efficiency.
Custom Solutions & Tailored Solutions - Delivering custom solutions and tailored solutions for insurance companies and insurance businesses.
Existing Systems - Ensuring seamless integration with existing systems to avoid data silos.
Innovative Solutions - Providing innovative solutions that address current industry challenges.
Multiple Industries - Applying expertise across multiple industries, not just insurance.
Enable Insurers - Empowering insurers to adapt, innovate, and streamline insurance processes.
Code Insurance - Utilizing code insurance platforms for customizable and efficient insurance software.

For example, when integrated with Decerto’s Agent Portal, low-code and no-code solutions give carriers, insurance agencies, and insurance businesses the flexibility to quickly tailor features for different markets, streamline claims processing, automate data entry, and integrate with existing systems without rebuilding entire platforms. These custom and tailored solutions enable insurers to innovate, improve risk management, and optimize insurance operations across multiple industries.

The Role of Technology Partners

While low-code platforms are powerful, carriers often need experienced technology partners to maximize value and avoid common pitfalls. A partner like Decerto offers:

Insurance industry expertise - Understanding compliance, risk, and customer expectations.
Customization capabilities - Providing custom software development services to extend low-code platforms with advanced coding when needed.
Integration experience - Connecting new applications with existing legacy systems and third-party tools.
Long-term support - Ensuring scalability, security, and performance as business needs grow.

By combining low-code platforms with Decerto’s deep knowledge of the insurance sector, carriers can customized solutions that balance speed, compliance, and innovation.

One of the standout innovations in Decerto’s portfolio is Higson, an ultra-fast Business Rules Engine (BRE) that perfectly complements low-code platforms by externalizing business logic from core applications. Higson allows both developers and business users to define, test, and update complex decision logic such as underwriting rules, premium calculations, or claims triage without the need to redeploy code. The engine delivers outstanding performance, processing decisions in milliseconds even with massive decision tables exceeding one million rows, while maintaining an ultra-low memory footprint. With features such as versioning, tester mode, Excel integration, and compliance with the highest security standards, Higson ensures that carriers can adapt quickly to regulatory changes and market demands. Recognized at the European Insurance Technology Awards 2024, it stands out as a powerful extension of low-code development, enabling insurers to achieve greater agility, governance, and precision in building rule-driven insurance software.

Challenges to Consider

While low-code platforms offer significant advantages, they are not a silver bullet, and insurance carriers must carefully consider several potential challenges. Complex integrations may still require traditional coding, particularly when connecting new low-code applications with legacy systems or third-party tools, which can create technical bottlenecks if not properly managed. In addition, governance and security remain critical priorities, as carriers must ensure that all solutions comply with stringent regulations in highly regulated markets. Scalability limitations can also arise if low-code applications grow beyond the platform’s inherent capabilities, potentially affecting performance and operational efficiency. For these reasons, selecting the right technology partner and platform is crucial. By combining the flexibility of low-code development with enterprise-grade software expertise, Decerto helps carriers navigate these challenges effectively, leveraging advanced technology to address integration complexities, maintain regulatory compliance, and ensure scalable, secure, and reliable insurance software solutions.

Conclusion

Low-code platforms are redefining how insurance carriers approach software development. They enable faster innovation, better customer experiences, and lower costs, while bridging the gap between legacy systems and modern digital solutions.

When paired with a trusted partner like Decerto, carriers can unlock the full potential of low-code development, creating custom software that meets regulatory requirements, adapts to market changes, and drives long-term growth.